Guarantee and Warranty

Who are the NICEIC?

The National Inspection Council for Electrical Installation Contracting (NICEIC) is the industry's independent voluntary body. They offer leading certification services, Building Regulations schemes and products to electrical contractors as well as a variety of other trades within the construction industry. Over 25,000 contractors are registered with them.

The NICEIC registration not only proves to customers and specifiers that you have the skills and professionalism, but also gives you peace of mind that our products and services are of the highest quality.

Insurance Backed Warranty

Work by contractors who are registered with the NICEIC Domestic Installer Scheme and are notifiable to Building Control falls under the NICEIC Insurance Backed Warranty. This warranty is intended to protect consumers should any work be found not to be compliant with the Building Regulations due to a contractor that is no longer in business to undertake the necessary remedial work. On completion of the work, be sure to ask for a Part P certificate. This will list the details of the IBW.

A financial limit of £25,000 is placed on the remedial work per installation each year, and the warranty is valid for six years from the date when the original work was completed.

City Electrical Services Warranty Terms and Conditions

In an effort to express our confidence in our own high standards, we offer this warranty free of charge, and this offer does not affect your rights under the law.

The warranty is valid on the requirement that:

• 1. The original installation has not been modified in any way from that which was originally specified on the electrical certificate unless the modification has been done by City Electrical Services and a new certificate has been issued.
• 2. The customer has returned any manufacturers guarantees or equivalent paperwork for the equipment or plant that has been installed. If in any doubt as to the manufacturers own warranty, please contact us to check as soon as possible.
• 3. Installation is treated according to how it has been designed for and specified by the customer, not misused, or damaged in ways it wasn't intended.
• 4. There are no unreasonable working conditions, which could affect the integrity of the installation, from third parties.

• 5. All invoiced amounts have been paid in full for all work carried out, and no outstanding amounts remain against the invoiced amounts.
• 6. Whenever possible, all defects must be notified in writing in the utmost detail, so they can be assessed as soon as possible.
• 7. Customers should not attempt to resolve any fault or noted defect on their own; any remedial work must be assessed and performed by an electrician from City Electrical Services.

Exclusions

• 1. Items of plant or fixed equipment that have been repaired or inspected as a job.
• 2. Reused plant and equipment.
• 3. Installation sections of the wiring system where the existing cabling has been retained and reused.
• 4. Contracts that have been tampered with, and do not have the correct certification.
• 5. Any failure to comply with the Relevant Standards due to external influences (Rodents, Other Trades, DIY repair attempts) a security seal will be installed (if broken, void).
• 6. Any other circuit other than the one(s) Installed/Repaired accompanied by test sheet.
• 7. The wear and tear or deterioration caused by negligence or failure to conduct correct maintenance.
• 8. Any failure to comply with the Relevant Standards

We provide a warranty on all workmanship, non-powered parts, and any electrical or electronic components we supply. Additionally, you are protected by your legal rights under the 1982 Supply of Goods and Services Act.

Throughout all our business relationships with customers, we strive to maintain high standards of professional conduct.

Should You feel, however, that Your Warranty arrangements have not been handled as you expect and wish to lodge a complaint, please contact the manager of the department you have been dealing with directly. We will make certain that the matter is handled promptly.